Plantronics HW111N
Featuring wideband technology and a noise-canceling microphone, the Plantronics Entera headset delivers strong value and performance to the more cost-conscious contact centers. The Entera is available in a dual-earpiece design that blocks out background noise and a single-earpiece design that lets agents confer with colleagues. The Quick Disconnect feature ensures easy mobility in the work environment.
Plantronics HW261N
Ergonomic Design for All Day Comfort
- Over-the-head, all-day comfortable design for intensive use
- Proven robustness at millions of agent workstations
- Single and dual earpiece options meet varying needs and preferences
- Quick Disconnect cord lets users walk away from their phones without removing headset
Plantronics/Poly Savi 7210
The Savi 7200 Office series replaces the highly regarded CS500 series. The 7210 variant is the mono (one eared) headband style, designed to work with desk phone ONLY. The 7200s use DECT wireless technology to connect to its base unit (not Bluetooth) for the best possible sound quality and range. It comes with the cable to connect to 99% of phones.
Plantronics/Poly Savi 8220 UC
Designed for use with computer only, the Poly Savi 8220-M UC is a duo (2 earcups) DECT wireless headset which comes with a charge stand and a standard USB dongle to establish a cable free connection. The earcups have ACTIVE Noise Cancelling. It's great for use with softphones, for webinars and online meetings as well as dictation and listening to audio files.
This is NOT a Bluetooth headset. It uses DECT 6.0 which gives you the best sound quality and range. You cannot connect this model to a mobile and it must always be used in conjunction with the USB dongle.
This variant is not 'optimised' or 'certified' for use with Skype for Business or MS Teams (though it will work with both). Look for the -M version of this headset if you plan to use with those applications.
Plantronics/Poly Savi 8240
The new Plantronics Savi 8240 Office is their newest all-in-one headset that works with your office phone, your computer and your mobile phone too. It will replace the W740 model and has many of the same features (it looks almost identical)
The 8200 series are designed to work with desk phone, computer and mobile phone and it's simple to switch between devices. Do note however that the 'mobile phone' aspect is only in the office as the Bluetooth connection is from the base unit of the headset to your mobile. This means you'll just leave your mobile on the desk so it remains paired to the base.
As with all wireless headsets you will need an accessory to answer calls from the desk phone when out of reach. We know, it seems crazy that even such a sophisticated headset as this can't perform this apparently simple task but there are so many different phones all with different requirements that this functionality just can't be built into the headset. We call it a RAD (remote answering device). It could be a standard handset lifter or a special 'electronic hook switch' (EHS) cable that runs from the base unit to the telephone - it all depends on which make and model phone you have. If your phone has a USB headset port you may not need this but at time of writing, those phones are as rare as hens' teeth and you could have a different ANC headset for that anyway. NB if you already have a Plantronics headset and you are just replacing it, you may not know you have an 'EHS' have a look at the set up. If you have a Poly/Plantronics lifter and your phone is not changing, this headset will work with it.