Latest News - Auswide Communications

Embargo Period: Fri 23 Dec to Mon 9 Jan

Website Edits — Tue, 20 Dec 2022 14:18:45 +0000

Dear Customer,

Embargo Period: Fri 23 Dec to Mon 9 Jan

Shopping centres are full, Christmas parties are back, and Kris Kringle presents aren’t getting any better.

While it’s one of the busiest times of the year, we’d like to share some important info about our Embargo Period, Phone System service changes, our office hours, during the holiday period.

Key Dates
• Embargo Period – Thursday 22 December to Monday 9 January
• PBX Service Changes – Before 6pm Thursday 22nd December
• Office Closure – Friday 23 December to Thursday 5 January

Embargo Period

Close of business Friday 23 December 2022 to Monday 9 January 2023.

Due to supplier and interconnect carrier embargoes, some orders and number ports will be delayed during the Embargo Period. These delays may extend after the Embargo Period while the order backlog is processed by our suppliers.

Auswide Communications and Telstra Service Delivery and Support Teams will operate with reduced staff during the Embargo Period to process any active and emergency deployments and resolve any service issues.

We’ll notify you of any potential impacts to your orders and delivery time frames in the lead-up to the Embargo Period.

Unified Communications and Phone system (pbx) Service Changes

We encourage our customers to submit any PBX holiday-specific changes, such as Outgoing menu messages before 5pm on Wednesday 21st December to ensure they are applied and tested prior to Christmas.

Please email support@auswidecomms.com.au with your requirements as soon as possible.
If you would like to change the Outgoing menu messages on your PBX, please ensure you contact us and attach clear instructions of how you want the new routing to operate, along with start and end dates for these changes.

Office Closure

Close of business Friday 23 December 2022 to Thursday 5 January 2023.

The bulk of our staff will be taking a well-earned break from 23 December to 5 January.
Auswide Communications will continue to operate throughout the holiday period for service outside of the gazetted public holidays.

Our Provisioning team will have reduced staffing to manage any emergency deployment issues, and our Sales and Billing teams will not be operating.

Our focus during this period will be the uptime of your services.

The post Embargo Period: Fri 23 Dec to Mon 9 Jan appeared first on Auswide Communications.

NBN Disconnection Notice

Website Edits — Fri, 18 Feb 2022 06:24:45 +0000

If you own or manage a building this is a must read

Fire Alarm and Emergency Lift Phones

The NBN network rollout is nearing completion and there will be a set date for disconnection of the legacy copper

network for fire alarm and lift phones. The proposed disconnection date of 18th March 2022 has been set for any remaining fire and lift services that are connected to the legacy copper network.

It is crucial that any clients with lift phones or monitored fire alarms are migrated to alternative network technologies.

The NBN network can be used with a mobile network failover, or a connection to a 4g or 5g mobile network service.

Your Next Steps

If you office or building has fire alarm and or lift service, that have not yet been registered with NBN and are still in use over the legacy copper network please contact us as soon as possible to verify this or arrange an onsite tech visit.

For these services to maintain operation, Fire and Lift companies, businesses, government entities, building and strata managers must take action to ensure these services are migrated to an alternative network before 18th March 2022.

The post NBN Disconnection Notice appeared first on Auswide Communications.

A new year and a fresh start for our company website!

Website Edits — Wed, 12 Jan 2022 01:07:57 +0000

Auswide Communications is delighted to announce our new streamlined website, www.auswidecommunications.com.au is officially live, following months of client feedback discussions and technical development.

The importance of quality business communications and the ability for our clients to reach Auswide Communications effectively, as well as provide an effective platform for them to remain connected with the latest trends has not been more paramount than it has in the past two years.

What better way to utilise this challenging time than begin the new year with a revitalised corporate website that delivers on providing functional and concise content that our customers are actually looking for! No longer do you need to sift through pages of information looking for a business communications solution or be bombarded by websites with endless pop-up advertisements.

The new Auswide Communications website has been designed to ensure you aren’t wasting precious time looking for content relating to business communication systems, cloud services, office cabling and relocations by focusing on three key areas including IP Telephony, Unified Communications and Video Conferencing.

The user experience has been improved to reduce the number of clicks to find information, hence improving navigation. There is improved capability and functionality for logging jobs online for our support services, which you can do at any time when it suits you.

Given the focus on keeping customers and staff digitally connected, we have expanded the video conferencing and audio-visual solutions which can be tailored for any size business and multiple sites.

Learn more about the range of IP Hybrid cloud transformation services that we can offer your business.

We encourage you to visit our new website www.auswidecommunications.com.au today, and let us know your thoughts!

Ends.

About Auswide Communications

Auswide Communications was established in 1998 to service the needs of customer’s business telephone systems and office cabling solutions. With many years of experience in the Australian Communications industry, employing industry professionals with appropriate qualifications and a focus on staff development and training to continue to strive for excellence so that our customers are not limited in their opportunities to be the best in breed for customer experience.

Specialising in customer focused communication solutions, Auswide Communications has become a reputable firm which is supported by our extensive partner network that enables us to reach and support customers across Australia. Technology continues to evolve and so have our company’s objectives, goals and vision. We have become our clients trusted technology advisers in order for them to improve, saving time, money and doing more with less!

The post A new year and a fresh start for our company website! appeared first on Auswide Communications.